Effective Listening
Rahul's Noteblog
Notes on Business Communication
Effective Listening
1. It is always to listen quietly and acknowledge that the speaker is saying either by nodding or saying, "I see."
2. Attention must be paid to the speaker's emotions and feelings.
3. It is necessary to maintain the feel of communication. Listeners must serve as a mirror to the speaker, and reflect the speaker's emotions.
4. Discussions must be limited by time, and discussions must be separate from discussions of company plans. Additionally, the tone of discussions must not be authoritative.
5. Direct disagreements and questions must be avoided. These force the speaker to take a defensive position, leading to misunderstandings.
6. If the listener needs an elaboration on a specific statement stated by a speaker, the listener must rephrase the statement as a simple question.
7. Attention must be paid to facts - both that are presented and hidden by the speaker.
8. If the speaker requests an opinion form the listener, the listener must be as honest as possible; yet, must limit the expression of his/her viewpoints because these may alter or conflict with the speaker's views.
9. While the listener must reflect the speaker's emotions, the listener must not emotionally overreact.
10. While words are very important, special attention must also be paid to facial expressions and hand gestures.
11. Managers must place more emphasis on listening, rather than speaking.
Additional Readings:
1. Definition and Characteristics of Communication
2. Principles of Effective Communication
3. Reasons why Communications is a Two-Way Process
4. Effective Communication and People Management
5. Categories of Organization Communication
6. The Benefits of Written Communication
7. Barriers to Effective Communication
8. Overcoming Barriers to Effective Communication
9. Types of Business Communication within an Organization
10. Important Elements of Report-Writing
11. Scope of Communication
12. The Grapevine
13. Communication with Workers’ Families
14. Effective Listening
15. Qualities of a Business Letter
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Page accessed on: September 10, 2010, 8:09 pm.