Total Quality Management & ISO-9000

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Total Quality Management & ISO-9000:

The following table shows the relationship and differences between total quality management (TQM) and ISO-9000:

Standards ISO-9000 Total Quality Management
Focus on Customer May not be customer focused Customer focused
Corporate Strategy May not be integrated with corporate strategy Integrated with corporate strategy
Basis Based on technology Based on philosophy and concepts
Employee Participation Motivated employee & less participation More employee participation
Improvement No focus on improvement Focus on improvement
Quality of Products & Services Quality is responsibility of Quality Department Quality is everyone's responsibility
Features Three maxims: document your actions, perform documented actions, and have documented proof of performed actions Distinguished by costumer satisfaction & distinguishing features
Focus Focused specification Human involvement & focused commitment

Additional Readings:

1. Objectives and Elements of Production and Operations Management
2. Basic Stages and Objectives of Planning in Production and Operations Management
3. Relationship between Process of Planning and External Agencies
4. Selecting a Manufacturing Plant Site
5. Controlling, Total Quality Control, and Deming’s 14 Points
6. Quality and Cost Economics and ASQC Categories of Quality Cost
7. Example of Multiple Activity Chart and Work Measurement
8. Japanese vs American Production and Operations Management
9. Kaizen Framework and Kaizen vs McKinsey
10. Advantages of Automation
11. Concept of Appropriate Technology
12. ‘Just in Time’ Manufacturing
13. Preventive Maintenance
14. Total Quality Management and ISO-9000
15. Inventory Control

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